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Frequently Asked Questions for Mobile Devices

• The training won't start on my mobile device!
• Reading and Properly Closing a PDF on a Mobile Device

 

Online System Requirements

Students must have access to an Internet-connected computer or mobile device with audio (sound). Students can use Microsoft Windows, Apple Macintosh, mobile phones, and tablets (iOS and Android). Audio (sound) is a critical requirement as the training is fully narrated. Over half of the information presented is in audio form.

Mobile device screen size must be at least 5.5-inches. This is equivalent to a "plus" sized iPhone.

The training won't start on my mobile device!

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1. The system requires two technologies: HTML5 and JavaScript. Ensure your mobile device has JavaScript enabled. Some of the higher security settings can disable JavaScript.
   To enable JavaScript on an iOS device:
   1. Open Settings.
   2. Open Safari.
   3. Scroll down to the bottom and select Advanced.
   4. Enable JavaScript toggle.
2. Finally, the mobile device must be held horizontally (landscape).
   
   

DO NOT USE the Google mobile app to complete the training. Use an actual browser such as Chrome or Safari.

Reading and Properly Closing a PDF on a Mobile Device

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