California Frequently Asked Questions (FAQ)
Answers to our top questions are provided below:
How do I...
- Complete the initial application forms?
- Renew my guard card?
- Unarmed Guard Card Application Processing Timeframes
- Create an account and enroll in a guard card course?
- Replace a Lost or Stolen California BSIS Unarmed Security Guard Card?
- Replace a Lost or Stolen California BSIS Plastic Chemical Agents Card?
- Update my email address, mailing address, name, and other information in the STC Online LMS?
- I forgot my password!
- Select a course from the catalog?
- Start an Online Course
- When does my course expire?
I need help...
General Questions
- Where are my certificate of completion and paperwork?
- What are the minimum requirements to become an unarmed security guard?
- How long does a BSIS guard card take?
- How much do unarmed security guards make an hour in California?
- Where can I find Live Scan locations?
- What is your refund policy?
- How Long Do Credit Card Refunds Take?
- Why do I see a charge for a declined transaction?
- Why was my transaction declined?
- Guard Cards In and From Other States.
- My California BSIS Unarmed Guard Card Expired. What can I do?
- Guard Card Application Disqualifiers, Convictions, and Appeal Process.
- What does the BSIS look for in a background check?
Information provided on this site is for educational purposes. It is not legal advice.